Frequently Asked Questions
Everything you need to know about our heavy-duty tools and services.
What is the standard delivery time for heavy equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, though larger items requiring pallet delivery may take slightly longer.
Do Dirty Pro Tools products come with a warranty?
Yes, all of our power tools and workshop equipment come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
What is your return policy for unused items?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resaleable condition to qualify for a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor its progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and secure bank transfers for larger commercial orders.
Are your tools suitable for professional trade use?
While we offer a range of products, our 'Pro' series is specifically designed and tested to meet the rigorous demands of professional mechanics, builders, and DIY enthusiasts alike.