Returns & Exchanges
At Dirty Pro Tools, we want you to be fully satisfied with your equipment purchase. If you are not completely happy with your item, you can return it to us within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring all tools, parts, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship via a tracked courier service to our central warehouse, keeping your proof of postage safe.
Inspection and Refund
Once our technicians inspect the returned goods, we will process your refund or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing